General Questions

**1. What is raw hair?**
Raw hair is 100% unprocessed human hair that has been collected directly from donors without any chemical treatments. It retains its natural cuticles, ensuring a better texture and longevity.

**2. How is raw hair sourced?**
Our raw hair is sourced ethically from donors around the world. We ensure that all the hair is collected in a respectful manner and that donors are compensated fairly.

**3. What are the benefits of using raw hair?**
Raw hair offers a number of benefits, including:
- Natural appearance and texture
- Versatility for styling
- Durability and longevity with proper care
- Minimal shedding and tangling

#### Product Questions

**4. How do I choose the right type of raw hair?**
Consider your desired style, texture, and color. Our product descriptions include details about the hair’s origin, thickness, and processing method to help you make a choice.

**5. Do you offer different textures?**
Yes! We offer various textures, including straight, wavy, and curly. We also provide options from different regions, each with unique characteristics.

**6. What lengths are available?**
Our raw hair comes in various lengths, typically ranging from 10 inches to 30 inches. Check our product listings for specific length availability.

Ordering and Payment

**7. How do I place an order?**
Simply browse our collection, select your desired product, choose any applicable options, and add it to your cart. Proceed to checkout and follow the prompts to complete your purchase.

**8. What payment methods do you accept?**
We accept a variety of payment methods including major credit cards, PayPal, and other secure options. Please check our payment page for more details.

**9. How can I track my order?**
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on our website.

Shipping and Delivery

**10. What are your shipping options?**
We offer various shipping options including standard and expedited delivery. Shipping costs will be calculated at checkout based on your location and selected shipping method.

**11. How long does shipping take?**
Shipping times vary based on your location and the chosen shipping method. Typically, standard shipping takes 3-7 business days, while expedited options can arrive within 1-3 business days.

**12. Do you ship internationally?**
Yes, we offer international shipping to select countries. Please check our shipping policy for more details and any potential customs fees.

Returns and Exchanges

**13. What is your return policy?**
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days for a full refund or exchange, provided the hair is unused and in its original packaging.

**14. How do I initiate a return or exchange?**
To initiate a return or exchange, please contact our customer service team through the contact form on our website. We will guide you through the process.

**15. Are there any items that are non-returnable?**
For health and safety reasons, we cannot accept returns on opened or used products. Please ensure items are in their original, unused condition before sending them back.

Care and Maintenance

**16. How do I care for raw hair?**
To maintain your raw hair, we recommend washing it with sulfate-free shampoos, using a good conditioner, and avoiding excessive heat styling. Keep it moisturized and store it properly when not in use.

**17. Can I dye or style raw hair?**
Yes, you can dye and style raw hair just like your natural hair. However, we recommend consulting a professional stylist to achieve the best results without damaging the hair.

**18. How long can I expect my raw hair to last?**
With proper care, raw hair can last for several months to over a year, depending on how often it is worn and how well it is maintained.

Customer Service

**19. How can I contact customer service?**
You can reach our customer service team through our contact page, via email, or by phone (401-428-0029) during our business hours. We’re here to help!

**20. Do you offer hair care tips or tutorials?**
Yes! We regularly post hair care tips, tutorials, and styling ideas on our blog and social media channels. Be sure to check those out for expert advice.

**Wholesale Inquiry**

For our valued customers interested in wholesale purchasing, we are excited to offer wholesale options on selected products!

If you are looking to buy in bulk or have specific inquiries regarding our wholesale program, please contact our support team at lelfeurshopp@gmail.com or 401-428-0029. They will be happy to assist you with pricing, availability, and any other questions you may have.

Thank you for considering us for your wholesale needs!

Best,
Lefleur

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